Collection and Use of Personal Information

We may collect the following technical and/or Personal Information if you engage with our Services, for the purposes and in the manner described below:

User service improvement and relationship management

If you contact us with a question or a complaint, or with regards to your use of our Services, we may ask you for certain information to identify yourself and to help us respond to your enquiry. We use any personal data supplied to improve our user support services and respond to an enquiry related to the Services.

To be able to respond appropriately to your question or complaint, we note details of your question or complaint in our user database. We may also ask you for contact details in order to keep you informed about your question or complaint. If you have a question or complaint relating to the usage of the Services, we may also ask for additional personal details to confirm your identity. We may also review your user history including time of when the Services was used, parts of the Services visited, information accessed and location to improve user service and to respond more effectively to your question or complaint.

Development and improvement of products and services

The Company may conduct market research with its users through the use of surveys. We use your responses to such surveys for quality assessments and to improve your user experience. If you choose to participate in our surveys, we may process the personal data provided by you when responding to that survey (including your name, age, address and e-mail address).

Additionally, if you encounter certain errors while using the Services, we may automatically collect data about the error and the circumstances surrounding its occurrence. This data may include technical details about your device, what you were trying to do when the error happened, and other technical information relating to the problem. You may or may not receive notice of such errors, even in the moment they occur, that they have occurred, or what the nature of the error is. Please be aware that while this information may not be personally identifying by itself, it may be possible to combine it with other data to personally identify individual persons.

Account Data

If and when you,

1. Register for an account
2. Sign up to receive updates from us via email or social media channels
3. Use a mobile device or web browser to access our content
4. Contact us via email, social media, or on any similar technologies
5. Mention us on social media,

we may collection information such associated with your account such as your name, date of birth, email address, contact details, transaction history, payment information.

Your Account on Dekko
When using the App you have a private account, where no users can follow your activity, link an artwork to you or view the locations you took a photo. User will only see the photo you took. This is because Dekko at heart is a community of art-lovers, and our mission is to make provide a service for entertainment purposes only.

When you sign up to our Services, you may provide an email address. If you install the App you may also give your consent to notifications from us on your smartphone. You can at any time unsubscribe from any and all communication from Dekko. All emails we send will include a link to directly unsubscribe.

The Company may share data with third parties including but not limited to potential third party advertisers for the purpose of advertisements on our Services, and by signing up to our Services you agree to the sharing of your data and/or receiving in-app advertisements or other communication from such third parties.

Log Data

We also collect information that your browser or device automatically sends when you use our Services. Log data includes your Internet Protocol address, browser type and settings, the date and time of your request, and how you interact with our Services.

Marketing

As a user of the Services, we may send you marketing communications where we have consent to do so, or it is within our legitimate interests to do so. For sending you marketing communications, we may process the personal data provided by you (including your name and e-mail address).

User Content

When you use our Services, we collect Personal Information that is included in the input, file uploads, or feedback that you provide to our Services (“Content”).

Usage Data

We may automatically collect information about your use of the Services, such as the types of content that you view or engage with, the features you use and the actions you take, as well as your time zone, country, the dates and times of access, user agent and version, type of computer or mobile device, and your computer connection.

Information we gather about you
As you use our Services, we use digital tracking tools, like website cookies, to track your actions. We do this to find bugs and errors in our systems, to understand what features are popular and not popular, and to personalize your product experience. For example, depending on the developing features of the App, if you look at a lot of contemporary artworks, we may use this data to surface art recommendations that match your preference, or recommend you to go to certain galleries.

Device Information

We may collec​t information that includes name of the device, operating system, device identifiers, and browser you are using. Information collected may depend on the type of device you use and its settings.

Cookies

We use cookies to operate and administer our Services, and improve your experience. A “cookie” is a piece of information sent to your browser by a website you visit. You can set your browser to accept all cookies, to reject all cookies, or to notify you whenever a cookie is offered so that you can decide each time whether to accept it. However, refusing a cookie may in some cases preclude you from using, or negatively affect the display or function of, a website or certain areas or features of a website. For more details on cookies, please visit All About Cookies(opens in a new window).

Analytics

We may use a variety of online analytics products that use cookies to help us analyze how users use our Services and enhance your experience when you use the Services.

Social Media Information

We have pages on social media sites like Instagram, Facebook, Medium, Twitter, YouTube and LinkedIn. When you interact with our social media pages, we will collect Personal Information that you elect to provide to us, such as your contact details (collectively, “Social Information”). In addition, the companies that host our social media pages may provide us with aggregate information and analytics about our social media activity.

To clarify, we may collect, hold, use, and disclose information for the following purposes, and personal information will not be further processed in a manner that is incompatible with these purposes:

1.  to provide you with the Company’s core features and Services
2. to enable you to customize or personalize your experience of our Services
3. Use a mobile device or web browser to access our Services
4. for analytics, market research, and business development, including to operate and improve our Services, associated applications, and associated social media platforms
5. to enable you to access and use our Services, associated applications, and associated social media platforms
6.  for internal record keeping and administrative purposes
7. to comply with our legal obligations and resolve any disputes that we may have
8. to attribute any content (e.g. posts and comments) you submit that we publish on our Services
9. for security and fraud prevention, and to ensure that our Services remain safe, secure, and used in line with our terms of use.

Please note may combine voluntarily provided and automatically collected personal information with general information or research data we receive from other trusted sources. For example, our marketing and market research activities may uncover data and insights, which we may combine with information about how visitors use our site to improve our site and your experience on it.

Irrespective of which country you reside in or supply information from, by the use of our Services, you authorize the Company to use your information in India and/or any other country where the Company operates.

If you have any questions or comments about this Privacy Policy, please contact us at support@getdekko.com

Security of Your Personal Information

When we collect and process personal information, and while we retain this information, we will protect it within commercially acceptable means to prevent loss and theft, as well as unauthorized access, disclosure, copying, use, or modification.

Although we will do our best to protect the personal information you provide to us, we advise that no method of electronic transmission or storage is 100% secure, and it is not possible to guarantee absolute data security.

You are responsible for selecting any password (associated with your App account (if applicable at any time) and/or those of your associated accounts or email ids), and its overall security strength, ensuring the security of your own information within the bounds of our services. For example, ensuring any passwords associated with accessing your personal information and associated accounts are secure and confidential.

We follow generally accepted standards to collect, store and protect Personal Information, including the use of encryption. We retain the Personal Information for as long as it is needed to provide the Services you have requested and thereafter for legal and service purposes. These may include retention periods mandated by legal, contractual, or similar obligations; for resolving, preserving, enforcing, or defending our legal and contractual rights; needed to maintain adequate and accurate business and financial records; or how you access, update, or delete your data, etc.

This Company will take all reasonable efforts to ensure the confidentiality of personal data, uploaded information, etc. and will take reasonable efforts to ensure that the Personal Information received from you is not misused. The Company may also reveal Personal Information uploaded by you in connection with any lawful process. While we will take the above reasonable measures to guard against misuse of Personal Information submitted to it by you, we cannot guarantee that someone will not overcome our security measures, including, without limitation, the security measures implemented on our Services. Therefore, your posting of personal data/information on our Services constitutes your acceptance of this risk, and by posting of any Personal Information, you waive any right to seek legal relief from this website due to any misuse of your information.

We shall not be responsible for any illicit, immoral, illegal, and/or malicious content exchanged between one or more users, and the knowledge of the same shall give us the right to block and report such a user.

We shall not be responsible for any information or content being disseminated on the website by a third party. In the event a user finds such content to be illegal, immoral, illicit, immoral, and/or incorrect by nature of determined facts, such user may inform the website administrator to report the content.

Duration

We keep your personal information only for as long as we need to. This time period may depend on what we are using your information for, in accordance with this privacy policy. For example, if you have provided us with personal information as part of creating an account with us, we may retain this information for the duration your account exists on our system. If your personal information is no longer required for this purpose, we will delete it or make it anonymous by removing all details that identify you.

However, if necessary, we may retain your personal information for our compliance with a legal, accounting, or reporting obligation or for archiving purposes in the public interest, scientific, or historical research purposes or statistical purposes.

Disclosure of Personal Information to Third Parties

We may share Personal Information to:

1. a parent, subsidiary, or affiliate of our company
2. third-party service providers for the purpose of enabling them to provide their services, including (without limitation) IT service providers, data storage, hosting and server providers, analytics, error loggers, debt collectors, maintenance or problem-solving providers, professional advisors, and payment systems operators
3. our employees, contractors, and/or related entities
4. our existing or potential agents or business partners
5. credit reporting agencies, courts, tribunals, and regulatory authorities, in the event you fail to pay for goods or services we have provided to you
6. courts, tribunals, regulatory authorities, and law enforcement officers, as required by law, in connection with any actual or prospective legal proceedings, or in order to establish, exercise, or defend our legal rights
7. third parties, including agents or sub-contractors, who assist us in providing information, products, services, or direct marketing to you
8. third parties to collect and process data
9. an entity that buys, or to which we transfer all or substantially all of our assets and business. Third parties we currently use include: OpenAI, Google Analytics

International Transfers of Personal Information

The personal information we collect is stored and/or processed in India, and/or where we or our partners, affiliates, and third-party providers maintain facilities. The countries to which we store, process, or transfer your personal information may not have the same data protection laws as the country in which you initially provided the information. If we transfer your personal information to third parties in other countries: (i) we will perform those transfers in accordance with the requirements of applicable law; and (ii) we will protect the transferred personal information in accordance with this privacy policy.

Security is very important to us. All security procedures are in place to protect the confidentiality, integrity, and availability of your user information. We maintain strict physical, electronic, and administrative safeguards to protect your user information, including your personal information, from unauthorised or inappropriate access.

Your Rights and Controlling Your Personal Information

‍(i).  Restrict
‍You have the right to request that we restrict the processing of your personal information if (i) you are concerned about the accuracy of your personal information; (ii) you believe your personal information has been unlawfully processed; (iii) you need us to maintain the personal information solely for the purpose of a legal claim; or (iv) we are in the process of considering your objection in relation to processing on the basis of legitimate interests.

‍(ii). Objecting to processing
‍You have the right to object to processing of your personal information that is based on our legitimate interests or public interest. If this is done, we must provide compelling legitimate grounds for the processing which overrides your interests, rights, and freedoms, in order to proceed with the processing of your personal information.

‍(iii). Data portability
‍You may have the right to request a copy of the personal information we hold about you. Where possible, we will provide this information in CSV format or other easily readable machine format. You may also have the right to request that we transfer this personal information to a third party. The right to access information may be limited in some circumstances by local law requirements.

(iv). Deletion
‍You may have a right to request that we delete the Personal Information we hold about you at any time, and we will take reasonable steps to delete your personal information from our current records, as may be commercially reasonable. If you ask us to delete your personal information, we will let you know how the deletion affects your use of our Services. There may be exceptions to this right for specific legal reasons which, if applicable, we will set out for you in response to your request.

You can at any time revoke your consent to our Privacy Policy by deleting your Dekko account. If you terminate or delete your account, we will delete all personally identifiable information within 180 days of the deletion of your account. Content that can be fully anonymized, like photos of artworks, will not be deleted, but instead disconnected from your deleted account and will no longer be traceable back to you. Please be aware that search engines and similar third parties may still retain copies of your personal information that has been made public at least once, like certain profile information and public comments, even after you have deleted the information from our services or deactivated your account. Further, please remember that if you delete the App from your device, your account and information remains on our servers. In other words, if you want to delete your App data, it is not enough to delete the App – you need to delete your account by following the applicable terms and conditions of the Third Party Stores and/or any applicable payment third party processors and/or sending an email. You can control your personal information from by writing an email to support@getdekko.com. If you have any questions or requests regarding your personal information that you cannot find an answer to on our App, please contact our customer support at support@getdekko.com

Please also note that you may not be able to benefit from all features if you request the deletion of your information, object or withdraw your consent to the processing of your information.

Our Policy Towards Children

Our Services are not directed to persons under 18. If you become aware that your child has provided us with personal information without your consent, please contact us at support@getdekko.com We do not knowingly collect personal information from children under 18. If we become aware that a child under 18 has provided us with personal information, we take steps to remove such information and terminate the child’s account.

Changes to this Policy

We may revise this Privacy Policy from time to time. The most current version of the policy will govern our use of your information and will always be at https://www.getdekko.com/privacy-policy/ If we make a change to this policy that, in our sole discretion, is material, we will notify you via an update on social media channels, our website or email to the email address associated with your account. By continuing to access or use the Services after those changes become effective, you agree to be bound by the revised Privacy Policy.